Return & Warranty Policy

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from HandsFree Health:

  • You have 30 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from HandsFree Health can be returned to HandsFree Health. HandsFree Health products purchased through other retailers or websites must be returned in accordance with their respective return and refund policy.
  • Please ensure that the item you are returning is repackaged with all the cords, adapters and documentation that were included when you received it.
How to Return an Item​

To return an item to HandsFree Health, sign into your Order Listing page with your Username and password. Follow the steps to start your return.

Refunds​

A refund will be issued after our warehouse receives, inspects, and processes your return. The refund will be applied to your method of payment.

Refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned item. Please contact the card-issuing bank with questions.

Limited Product Warranty

HandsFree Health warrants to each Subscriber who originally purchases a new Smart Speaker or Smartwatch that, for a period of one (1) year from the date of purchase (the “Product Warranty Period”), the Smart Speaker or Smartwatch will be free from defects in materials and workmanship under normal use. If such a defect arises and a return authorization request is received by HandsFree Health within the Product Warranty Period, HandsFree Health will, at its option, either (i) repair the Smart Speaker or Smartwatch at no charge, using new or refurbished replacement parts, or (ii) replace the Smart Speaker or Smartwatch with a new Smart Speaker or Smartwatch or refurbished Smart Speaker or Smartwatch. Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt. In the event of such a defect, to the extent permitted by law, these are Subscriber’s sole and exclusive remedies. Shipping and handling charges are the sole responsibility of Subscriber. This limited warranty is only valid in jurisdictions where the Smart Speaker or Smartwatch is sold by HandsFree Health itself or through its authorized resellers or agents. This limited warranty does not cover any damage due to transportation, storage, improper use, failure to follow instructions for use of the Smart Speaker or Smartwatch or any other WellBe Enabled Products, modifications, unauthorized repair, normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control. The Product Warranty Period is not extended if we repair or replace the Smart Speaker or Smartwatch and any replacement Smart Speaker or Smartwatch will only be warranted for the remainder of the Product Warranty Period, unless otherwise required by applicable law.

DISCLAIMER: The content, products and services offered by HandsFree HealthTM are provided to educate consumers on health care issues and do not constitute the practice of any professional health care service. Nothing in such content, products or services should be considered, or used as a substitute for, medical advice, diagnosis or treatment. HandsFree HealthTM makes no representation or warranty that any particular service or product is safe, appropriate or effective for you. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately, or, if you are experiencing a medical emergency, call 911 for emergency medical help.
 
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BY SELECTING CANCEL, YOU UNDERSTAND YOUR MEDICAL ALERT DEVICE WILL BE DEACTIVATED AND WILL NO LONGER PROVIDE EMERGENCY SERVICES. ONCE CANCELLED YOUR DEVICE CANNOT BE REACTIVATED. YOU SHOULD DISPOSE OF YOUR DEVICE ACCORDING TO LOCAL LAWS GOVERNING LITHIUM BATTERY DISPOSAL.

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AUTO-RENEWING SUBSCRIPTION TERMS

Use of HandsFree Health devices requires a paid auto-renewing subscription. Your subscription will be automatically renewed each month unless you cancel your subscription at least 72 hours before the next automatic payment. By placing this order, you authorize HandsFree Health (without additional notice to you) to charge and collect the fee amount specified during your original order and any applicable taxes (e.g., sales, service, property, use, and local taxes) using the payment method provided by you. The subscription fee is subject to change in our sole discretion effective as of the first day of any Renewal Term. HandsFree Health may terminate this Agreement for non-payment of the Fee and recover all payments due to HandsFree Health.

You can cancel your subscription by logging into the shop.handsfreehealth.com site using the username and password you created when purchasing the devices. 

By accepting this Informed Consent, you agree to the following:

  1. You agree you will be charged for the hardware plus an auto-renewing monthly subscription in the amount specified in your order and any applicable taxes.

  2. The credit card provided at the time of order will be charged automatically each month without additional notice to you, unless you cancel 72 hours before the next automatic payment.

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